Frequently asked questions

Do patients accept talking to an AI?

Matilda says in her first sentence that she is an AI assistant and that the call is recorded and transcribed. Callers can ask for your team or ring back another way.

What if she doesn’t know the answer?

She says so, takes the caller’s name and number, and flags the call in your summary for a person to follow up.

What data do you keep, and where?

Recordings, transcripts, the caller’s number and what they tell her (usually name and reason for calling). Processing happens with providers in the United States (Vapi, Twilio, Netlify and others), the EU (Brevo, summary emails) and Microsoft Azure (voice). See AI & data and the Privacy Policy.

Do I keep my phone number?

Yes. Your provider forwards the calls you choose to Matilda. See how forwarding works.

Is there a contract?

No. 14 days free, then monthly. Cancel any time by email.

Which systems do you integrate with?

Cliniko is working (tested end to end on a Cliniko account). Some other connectors are built but not yet tested on a customer account, and some systems are not available. See Integrations.

Does she replace my receptionist?

No. She covers calls your team can’t get to. Your team follows up on the summaries.

Does she give medical advice?

Never. For emergencies she says to call 000.