How it works
You keep your number. Your phone provider sends the calls you choose to Matilda.
- You describe your clinic: hours, services, prices she may quote.
- You connect your calendar. Cliniko — working (tested end to end on a Cliniko account) Without a connected calendar she takes booking requests and your team confirms.
- You turn on call forwarding to Matilda’s number.
Keep your number: call forwarding
Pick one setup. Most clinics choose A.
| Option | What happens |
|---|---|
| A. Missed calls only (recommended) | Your team answers as usual. If the line is busy or nobody picks up, Matilda answers. |
| B. After hours only | Turn forwarding on when you close and off when you open. |
| C. All calls | Matilda answers every call. |
Telstra landline / NBN business line
| Setup | Turn on | Turn off | Check |
|---|---|---|---|
| Busy | *24 + number + # | #24# | *#24# |
| No answer | *61 + number + # | #61# | *#61# |
| No answer, set ring time | *61 + number + * + seconds + # | #61# | |
| All calls | *21 + number + # | #21# | *#21# |
Option A = set both Busy and No answer.
Mobile (Telstra, Optus, Vodafone)
| Setup | Turn on | Turn off |
|---|---|---|
| Busy | **67* + number + # | ##67# |
| No answer | **61* + number + # | ##61# |
| No answer after 15 s (Telstra) | **61* + number + **15# | ##61# |
| Unreachable | **62* + number + # | ##62# |
| All calls | **21* + number + # | ##21# |
Turn off MessageBank / voicemail first, otherwise voicemail answers before the forward.
Cloud phone systems
3CX, RingCentral, Teams, Aircall and hosted PBXs: forwarding is a setting in the admin portal (“call forwarding”, “overflow” or “no-answer destination”). Set the destination to Matilda’s number. We can do it with you on a short screen share.
Good to know
- Your provider bills forwarded calls as a normal call to an 07 number (usually included in business plans). Check your plan if unsure.
- Test it: ring your clinic from a mobile and let it ring out. Matilda should answer.
- Codes are from Telstra’s support pages (checked 31 October 2026); Optus and Vodafone use standard GSM codes. Your provider may differ.