Medical clinics
Reception is flat out at 8am and the phone queue grows. Callers hang up or ring the next practice.
What Matilda does for you
- Takes messages and callback requests
- Passes on the general reason for the call, not a medical history
- Flags anything urgent for your staff
- Emails you a summary of every call
What she doesn’t do: Messages and callbacks only until a booking system is connected. No clinical advice, nothing about medication. Emergencies are told to ring 000.
Hear an example call
Scripted demo This is a made-up call for a fictional business (Greenway Medical Centre), read by synthetic voices. It is not a recording of a real customer or a real call.
Matilda (AI)Hello, Greenway Medical Centre, this is Matilda, the practice's AI assistant. This call is recorded. How can I help?
Caller (actor)Hi, I need to speak to someone about a repeat script for my blood pressure tablets.
Matilda (AI)I can't discuss medication, but I can pass a message to reception. May I take your name and number?
Caller (actor)Sure, it's Peter Nguyen, oh four one two, three four five, six seven eight.
Matilda (AI)Thanks, Peter. Reception will ring you back within two business hours.
Integrations
| System | Status | Detail |
|---|---|---|
| GP practice software | Not available yet | Not available yet, no date promised. She takes messages and callbacks. |
Only Cliniko has been tested against a real account. See all integrations.
Pricing
Essential
- 300 minutes of calls per month
- Call summary emailed after every call
- 14 days free, no contract
Growth
- 900 minutes of calls per month
- Call summary emailed after every call
- 14 days free, no contract
Over your included minutes: A$0.39 per extra minute. 14 days free, no contract, cancel any time. Prices in AUD. Apex Systems Global is not registered for GST; no GST is charged.
Call Matilda now: +61 7 3477 9799 Start 14-day free trial
Matilda is an AI assistant, not a person, and says so at the start of every call. Calls are recorded. She is not an emergency service.