Most firms want to respond faster. The problem isn't commitment — it's that no one is available at 10 PM when the enquiry arrives. The first firm to respond, wins the case.
Almost half of all PI enquiries arrive outside 9–5. Without an instant response, they call the next firm.
The average QLD CTP claim is worth $92,857. Every unanswered enquiry is a case handed to your competitor.
23% of law firms never respond to web enquiries. Make sure this is never said about your firm.
By the time your firm opens at 9 AM, the injured client who enquired at 10:23 PM last night has already called three other firms. The first one to respond becomes their lawyer.
This isn't a marketing problem. Your existing enquiries are already finding you. The problem is what happens between 5 PM and 9 AM, and over the weekend — when CTP claimants, workplace injury sufferers and accident victims are at their most vulnerable and most actively searching.
The same intake process can also be structured to capture compliance-ready information when your firm requires it.
This is not about more leads — it's about not losing the ones you already have. A 24/7 intake assistant for your firm. Never calls in sick. Never asks for a raise. Costs less than one week of a receptionist's salary.
Day or night, every potential client receives a professional response within 60 seconds. No voicemails. No silence.
Every enquiry is qualified — incident type, timeframe, QLD time limits. Structured summaries delivered to your team.
Before your solicitor picks up the phone, they already know the client's name, incident, date, and QLD time limit status.
Apex captures. Apex structures. Apex routes. Your team reviews and decides. Every single time.
A potential client submits an enquiry through your website — day or night, weekend or public holiday.
Your intake assistant responds within 60 seconds. Qualifies the matter. Gathers key details — incident type, date, location. Professional and empathetic throughout.
Your team receives a complete structured brief — name, incident, date, QLD time limit status. Ready to call back.
We onboard a limited number of QLD PI firms at a time to ensure full implementation quality. Each intake assistant is custom-configured for your practice areas — WorkCover, CTP, and Public Liability.
Tell us about your firm — it takes less than 60 seconds.